Returns and refunds

This page explains how Robolli Sàrl (Robolli Solutions) handles returns, exchanges and complaints for products sold at the Montreux showroom and, once it opens, in the online shop. It is based on Swiss law, in particular the Code of Obligations (CO).

No general right of withdrawal

In Switzerland, the law provides no general right of withdrawal for purchases made online, by mail order or at the showroom. A confirmed order is binding on both parties.

The fourteen-day right of revocation under Art. 40a et seq. CO applies only in the cases provided for by law: for example where the customer was approached at home, at work, in a public place or by telephone, for a purchase of more than 100 francs for personal or family use, subject to the exceptions in Art. 40c CO. In particular, this right does not exist where the customer expressly requested the negotiations, for example by asking for a home visit (Art. 40c(a) CO).

Voluntary returns

The law does not oblige us to take back an item that has no defect. A return is only possible with our prior written agreement, case by case: contact us before sending anything back. A refused return does not limit the statutory warranty for defects described below.

Warranty for defects

Robolli Sàrl, as seller, is liable for the promised qualities and for defects that remove or significantly reduce the value or intended fitness of the item (Art. 197 CO).

Check the item as soon as possible after delivery and notify us immediately of any defect found. A defect that could not be discovered during this check must be reported to us as soon as it is discovered; otherwise the item is deemed accepted (Art. 201 CO).

Warranty claims become time-barred two years after delivery (Art. 210 CO). For an item intended for personal or family use and sold by a professional, this period cannot be reduced to less than two years, or one year for a second-hand item (Art. 210 para. 4 CO).

If an item built into a construction in line with its normal use causes defects in the building work, the defects must be reported within 60 days and the claim becomes time-barred after five years (Art. 201 para. 4 and 210 para. 2 CO).

In the event of a defect, the buyer may ask for the sale to be cancelled or the price to be reduced (Art. 205 CO); for fungible goods, they may also demand other items of the same kind (Art. 206 CO).

Installation and renovation work

For fitted kitchens, bathrooms, renovations and other work, the signed quotation or contract and the rules on contracts for work and services (Art. 363 et seq. CO, in particular Art. 368 and 371 CO) apply, not the returns described on this page.

For immovable works, defects may be notified within 60 days of acceptance or of their discovery (Art. 367 para. 1bis and 370 para. 4 CO); claims become time-barred five years after acceptance (Art. 371 para. 2 CO).

Where an item is supplied and installed by us under a quote, the terms of the quote apply.

Prices

Prices are shown in Swiss francs (CHF).

Contact

Robolli Sàrl (Robolli Solutions), Avenue Nestlé 8, 1820 Montreux – Showroom entrance: Av. du Casino 28, Montreux. Phone: +41 78 652 77 88. Email: info@robolli.ch.

Applicable law and place of jurisdiction

Swiss law applies, subject to the mandatory places of jurisdiction provided by law, in particular in favour of consumers (Art. 32 and 35 CPC).

The French version shall prevail.

Last updated: 25 October 2026